Creative Operations Director

Creative · Portland, Oregon
Department Creative
Employment Type FT Exempt
Minimum Experience Senior Manager/Supervisor


Who are we?
Thesis is a digital agency in Portland, OR. We're hell-bent on humanizing the relationship between people and brands, which starts with our teams: real people making real work.
Come as you are. Bring what you bring. We’ll all be better for it.

The name is new to us, but we've been around for 17 years. In contrast to our former identity that reflected what we do, we chose the name Thesis as it better represents how we do it: a full-service agency believing our strength is in our approach—believing the work we make is only as strong as the thought—and data—we put behind it.
That sounds intense. But make no mistake, we have a lot of fun, too.

The Job 

In this role, you will be working directly with the Creative Director, Operational Leads and Studio Management teams, and other team members to drive and deliver exceptional digital creative work. Your role will be the primary creative partner for our client, and you’ll be responsible for the output of the team while representing the goals and values of the studio. You should become a trusted partner for the CD, as well as your Operational, Strategy, and Account team leads. Good chemistry is a must.

As a Creative Operations Director, you’re a master of your craft and experience, but you also bring organizational leadership, client relationship skills, and a solid connection between your work and business goals. You bring talent, technique, and an unflinching pursuit of excellence—along with years of project and team leadership experience. Your capacities are T-shaped—you have a broad range of skill and experience coupled with deep core-discipline knowledge. 

You still approach every problem or project as a new opportunity to create, make, inspire, and execute. You never settle. You go for more whenever possible. You have a track record of excellent work, yet you’re still driven to hone new skills and experiment with new tools, methods, and techniques. You seek collaboration with teammates to constantly shape an environment that far surpasses the status quo.

This job description is just your starting point. You own your own growth and your work blazes its own trail.

You and your job:

  • Strategic: You think strategically when partnering with department directors, leads and client services to support new business development when needed.
  • Curious: You leave no stone unturned in the pursuit of better work.
  • Love the future: Every choice matters and every problem is your problem.
  • Driven: You own your output, your team’s output, and you design because you love it.
  • Flexible and adaptable: You’re no one-trick pony. You’re ready to mix it up and make it better anytime there’s a new opportunity. You give and receive feedback well.
  • Jump in: You’re willing to contribute wherever needed, with no hesitation. No task is too small.
  • Team player: You check your ego at the door. You know that you don’t win if the team doesn’t win.
  • Able to work in our Portland office or on-site as needed.

Your job: 

  • Assess priorities and manage the entire creative operations team
  • Develop smart and strategic operational models and materials. All communication plans and coordinate with teams and clients to present all ideas and maintain regular communication with all staff.
  • Train project teams and assist in the development of all projects and collaborate with creative teams and account directors to design various creative strategies to achieve all project objectives and implement all processes efficiently.
  • Be hands-on when needed, and guide every step of the creative process, from concept to delivery.
  • Provide clear direction and critiques to team members.
  • Ensure vision is executed consistently and with a high standard of quality.
  • Present and champion our work with our clients on a weekly basis.
  • Think broadly across our work and client needs to bring value and build a strong, lasting client relationships.
  • Mentor creative operational team members, nurture talent, and encourage skill development.
  • Work with project teams to identify and scope new efforts.
  • Stay sharp. Grow beyond your core competencies.

Your skills: 

  • Bachelor’s degree in design (or comparable experience).
  • Ten-plus years of experience in a design studio or agency, and five or more years in a management or team leadership role.
  • A portfolio and work experience that demonstrates a mastery of design and creative communication on a wide range of projects for global brands.
  • Digital experience is a must.
  • Ability to lead and oversee multiple projects simultaneously.
  • Comfortable adapting to changing needs and priorities.
  • Exceptional organizational, listening, and communication skills.
  • Effective and clear presentation skills.
  • Expert knowledge of industry-standard software and technologies.
  • Basic knowledge of the Google Suite (Drive, Docs, etc).

Above all, be hungry to learn and grow beyond this job description.

Still with us?

Cool! Let's talk.

Workplace equity is not a single checkbox.

It's a new way of thinking, of working, and of moving through the world. At Thesis, we prioritize diversity, equity, and inclusion. You'll see this in our hiring practices, growth plans, and workplace programs—because our agency, our work, and our society are better when diverse perspectives come together.

EEO/AA Employer/Vets/Disabled/Race/Ethnicity/Sex/Sexual Orientation/Gender Identity/Age

Thank You

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  • Location
    Portland, Oregon
  • Department
  • Employment Type
    FT Exempt
  • Minimum Experience
    Senior Manager/Supervisor