Account Supervisor - Adobe

Partner Services · Portland, Oregon
Department Partner Services
Employment Type FT Exempt
Minimum Experience Manager/Supervisor

Thesis



Who are we?

Thesis, a digital agency in Portland, OR. We're hell-bent on humanizing the relationship between people and brands, which starts with our teams: real people making real work.

Come as you are. Bring what you bring.

 

The name is new to us, but we've been around for 20 years. In contrast to our former identity that reflected what we do, we chose the name Thesis as it better represents how we do it: a full-service agency believing our strength is in our approach—believing the work we make is only as strong as the thought—and data—we put behind it.

 

That sounds intense. But make no mistake, we also play real hard.

 

The Job

We need an experienced Account Supervisor to build and drive long-lasting, meaningful, and fruitful relationships with key agency partners. We look for account supervisors who will establish themselves as an extension of the client’s marketing team, immersing themselves in their client’s business and proactively elevating new insights and strategic ideas to the Thesis team in order to exceed goals and unearth new opportunities. You’ll work among a multifaceted team of strategists, writers, designers, developers, and performance analysts, shepherding initiatives through the agency and pushing teams to elevate work beyond what’s expected. You should care intensely about your work without conflating work ego with personal ego. While you’ll be working closely with clients, our agency’s integrated teams collaborate equally and share accountability, in failure and success alike. The Account Supervisor is ultimately responsible for ongoing client satisfaction and the integrity of the work our team delivers. 

 

Be prepared to let the best ideas rise to the top.

 

As a person you are:

  • Motivated and self-sufficient
  • Adept at anticipating and proactively solving challenges and remaining composed, assured, and effective under pressure
  • A compelling and approachable communicator
  • A creative thinker and process oriented
  • Highly experienced in digital marketing initiatives across brand, email, web, and social
  • Passionate about the industry and stay current on trends always with an eye to how it impacts your clients’ business.
  • Skilled in creating healthy, enduring mutual relationships with strategic marketers
  • Able to inspire teams and bring enthusiasm to your client’s initiatives, big and small
  • Good at receiving and giving critical feedback in a constructive, open, and active way
  • A long-term strategic thinker capable of planning for how Thesis can evolve to meet the client's needs
  • Comfortable presenting to large groups of stakeholders at various levels
  • Aware of and planning for the bigger picture both with accounts and for Thesis, while in a fast-paced, ever-changing environment
  • Highly personable, able to relate to grow and develop internal team members while matching those individuals' skillsets to the needs of the client and in the agency


As a worker you will:

  • Serve as a reliable client consultant, immersed in your client’s company, brand, products/services, industry, and competitive environment
  • Articulate client needs and work collaboratively with internal teams to employ best practices, push boundaries, and drive client goals
  • Develop large-scale proposals, scopes of work (SOWs), and briefs to align internal and client teams
  • Present compellingly both internally and externally, advocating on behalf of the client while supporting your team members and preserving agency work
  • Continuously grow trust, confidence, and momentum with each partner and account
  • Work closely across the Partner Services team to monitor financial health and resources
  • Proactively own strategic planning, managing priorities, raising risks, and executing on productive solutions
  • Effectively communicate, both in-person and digitally, to provide clear direction and enable collaboration between Thesis and client partners
  • Set the tone for a positive, inclusive, and engaging environment--celebrating team accomplishments along the way
  • Organically grow client accounts by leveraging relationships and furthering discussions about opportunities with clients, and actively pitching for the business


As for experience, you need:

  • Bachelor's degree, preferably in Advertising/Marketing, Communications, or a related field
  • 7+ years of account management experience within an advertising, marketing, or creative agency, and passion for, working with brands in a digital agency environment
  • Experience working within a matrixed client organization, knowing the pieces, the players, and how they all fit together 
  • Experience leading multidisciplinary teams including digital strategists, creative teams, and data analysts
  • Accomplished business driver with strong record of client engagement, retention, and growth 
  • Experience building relationships, confidently interacting with all levels of leadership and understanding and valuing cultural differences
  • Proven managerial skills and the ability to develop staff and teams
  • Willingness to occasionally travel (less than 5% of time) and attend industry events

Even better, you have:

  • Experience working with technology brands 
  • Leadership experience with a focus on trust and equity—comfortable training, onboarding, and supporting multi-disciplinary teams
  • Experience developing and implementing scalable processes across teams and projects
  • Proficiency with SEO and website work
  • Working knowledge of Google Suite
  • A background working in BaseCamp, AirTable, and Asana


Above all, be hungry to learn and grow beyond this job description. 

Still with us? 

Cool! Let's talk.

Please include a short cover letter with your application telling us why you think you’re the right person for this role. 


Workplace equity is not a single checkbox.

It's a new way of thinking, of working, and of moving through the world. At Thesis, we prioritize diversity, equity, and inclusion. You'll see this in our hiring practices, growth plans, and workplace programs—because our agency, our work, and our society are better when diverse perspectives come together.

EEO/AA Employer/Vets/Disabled/Race/Ethnicity/Sex/Sexual Orientation/Gender Identity/Age


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  • Location
    Portland, Oregon
  • Department
    Partner Services
  • Employment Type
    FT Exempt
  • Minimum Experience
    Manager/Supervisor